Tuesday, September 4, 2012

Common mistakes business owners make when they set out to cut costs



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From: SmartBrief on Small Business <smallbusiness@smartbrief.com>
Date: Tue, Aug 28, 2012 at 9:59 PM
Subject: Common mistakes business owners make when they set out to cut costs





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August 28, 2012
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  • Common mistakes business owners make when they set out to cut costs
    Businesses should avoid cutting back budget on three major areas -- customer service, marketing and employee perks, writes Catherine Clifford at Entrepreneur.com. Instead of cutting back on customer service, which will be noticed by customers, business strategist Carol Roth advises to "maintain or beef up in the areas that are going to impact the customer." Employee perks promote loyalty and keep up office morale. Remember that employees are just as important as customers, Roth says. Entrepreneur online/The Daily Dose blog (8/27) LinkedInFacebookTwitterGoogle+Email this Story

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SmartQuote 

If you are cutting back in areas where your customer is going to notice, that is a mistake."
--Carol Roth, business strategist, as quoted at Entrepreneur online
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John Jantsch, Editor at Large
John Jantsch is author of "Duct Tape Marketing: The World's Most Practical Small Business Marketing Guide" and "The Referral Engine: Teaching Your Business to Market Itself." John is a marketing and digital technology coach and creator of the Duct Tape Marketing small-business marketing system.

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